Write to us.
Questions about DNA testing, peptide protocols, partnerships, or press. We read every message personally — no chatbots, no auto-replies.
Concierge
Questions about your kit, results, or matched stack.
[email protected]Partnerships
B2B, clinic accounts, referral terms.
[email protected]Press
Stories, features, expert commentary.
[email protected]
ISO 17025 accredited analysis
700,000+ genetic markers
Free worldwide shipping
Concierge included
4–6 week turnaround
Clinician network
Your data stays yours
Lifetime membership
ISO 17025 accredited analysis
700,000+ genetic markers
Free worldwide shipping
Concierge included
4–6 week turnaround
Clinician network
Your data stays yours
Lifetime membership
Before you write
A few quick
answers.
- How fast will I hear back?
- Within 24 hours. Support and order questions are usually answered same-day during business hours.
- Can I talk to someone on the phone?
- After you order a kit, your concierge will share a direct booking link. Pre-purchase questions are handled by email so we can give you a thoughtful, sourced answer.
- Is my message confidential?
- Yes. Messages are routed to a private, access-controlled inbox and only read by the team. We never sell or share contact details.
- I have a press request on a deadline.
- Email [email protected] directly and put your deadline in the subject line — we triage these first.